At Flooring House, we aim to deliver your rugs quickly, safely, and at a fair price. This Shipping Policy explains how we handle order processing, delivery times, and shipping costs.
1. Order Processing
-
All online orders are processed within 1–3 business days after payment is confirmed.
-
Orders placed on weekends or public holidays will be processed the next business day.
-
You will receive an email confirmation once your order has been shipped, along with tracking details.
2. Delivery Times
-
Standard Delivery (within Australia): 3–7 business days, depending on your location.
-
Regional & Remote Areas: May take an additional 3–5 business days.
-
Delivery times are estimates only; delays may occur due to courier schedules, weather, or unforeseen circumstances.
3. Shipping Costs
-
Shipping costs are calculated at checkout based on your delivery address and order size.
-
Occasionally, we may offer free shipping promotions, which will be clearly advertised on our website.
4. Tracking Your Order
-
All orders are shipped with tracking numbers.
-
You can monitor your delivery status via the courier’s website once your order has been dispatched.
5. Delivery Conditions
-
Please ensure your delivery address is correct when placing your order. Flooring House is not responsible for packages sent to incorrect or incomplete addresses.
-
If no one is available to accept delivery, your order may be left in a safe place or redirected to the nearest collection point, depending on the courier.
-
Large rug orders may require someone to be present to accept delivery.
6. International Shipping
-
At this time, Flooring House ships within Australia only.
-
International shipping may be introduced in the future and will be updated here.
7. Damaged or Lost Parcels
-
If your order arrives damaged, please contact us within 48 hours with photos of the damage and packaging.
-
Flooring House is not responsible for parcels lost or delayed by couriers, but we will assist you in lodging a claim with the shipping provider.
8. Contact Us
If you have any questions about shipping, please contact us at:
Flooring House
Shop 6/55–61 York Road, Jamisontown NSW 2750
Email: penrith@flooringhouse.au
Phone: 02 8201 3837
This Shipping Policy is designed to provide clarity and peace of mind for our customers. It complies with Australian Consumer Law and complements our Return & Refund Policy.
