At Flooring House, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, create an account, or make a purchase.
1. Information We Collect
When you interact with our website, we may collect the following:
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Personal details: Name, email, phone number, billing and shipping address.
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Account information: Login details and preferences when you create an account.
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Payment details: Processed securely through third-party payment providers; we do not store credit card information.
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Usage data: Information about how you use our site, including cookies, IP addresses, and browsing activity.
2. How We Use Your Information
We use your information to:
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Process and deliver orders.
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Communicate with you about your account, orders, or customer support requests.
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Send updates, promotions, or marketing (you can opt out anytime).
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Improve our website, services, and customer experience.
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Comply with legal obligations.
3. Cookies & Tracking
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We use cookies to enhance your browsing experience, remember preferences, and analyze website performance.
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You can disable cookies in your browser settings, but some features of the site may not work properly.
4. Sharing Your Information
We do not sell your information. We may share limited data with:
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Service providers: Shipping companies, payment processors, and IT support who help us operate our services.
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Legal authorities: If required by law or to protect our rights and safety.
5. Data Security
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We use SSL encryption and secure systems to protect your personal information.
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While we take all reasonable steps, no online system is 100% secure, and you share information at your own risk.
6. Your Rights
Under Australian Privacy Law (Privacy Act 1988), you have the right to:
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Access the personal information we hold about you.
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Request corrections to your data.
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Opt out of marketing communications at any time.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “Last Updated” date revised accordingly.
9. Contact Us
For questions about this Privacy Policy or your personal data, please contact us at:
Flooring House
Shop 6/55–61 York Road, Jamisontown NSW 2750
Email: penrith@flooringhouse.au
Phone: 02 8201 3837
